What is your delivery policy? We offer 24 & 48 hour delivery to the UK. Please read our delivery policy here

Do you ship internationally? Yes we do. Please read our delivery policy here

What is your return’s policy? We offer stress free returns. Please read our returns policy here

Do you track delivery?

Yes we track all our deliveries through our partner Royal Mail. Please read about it here

5.Do you do exchanges?

Yes we do offer exchanges. Please read our returns policy here

Can I have my order delivered to an alternative address?

Yes you can. Just provide the correct address in the Shipping address section at checkout

What do I do if I want to cancel an item?

Please email us as soon as you can at info@lovettandco.co.uk. Ideally within a couple of hours on the same day.

What do I do if the item I received is faulty?

Please fill out our returns form here, we aim to be in touch with you within 24 hours during working days

Will I receive confirmation if you have received my return? Yes we will let you know and process any refund on the same day

I am an International customer what happens with Orders - Duties, Taxes & Carrier Fees.

Duties, taxes and carrier brokerage fees are determined by the customs agency and postal carrier within the destination country.Although charges are not always incurred, assessment of these fees will be based on the value of the order and the tax–free threshold, if it exists, for goods imported into the destination country. Payment of them is the responsibility of the recipient, and they will be collected at the time of delivery. Please note that orders shipped in multiple packages may be subject to additional carrier brokerage fees, as determined by your postal carrier. These fees are nonrefundable.If you wish to return merchandise, you may be eligible to receive a refund of duty and taxes from your local customs office if you make a return by mail or to a US store.

How do I redeem a promo code/gift card?

You need to put the code exactly as it is written in the ‘Discount code’ box at the checkout

Which payment methods do you accept?

We accept the following forms of payment Visa, PayPal, Mastercard, Amex, Discover, Diners Club, Maestro, Bancontact, iDEAL, Apple Pay, Google Pay and Shop pay

Is it safe to order online?

Yes it is. Please view our Privacy Policy